Frequently Asked Questions

Your e-ticket is emailed instantly after payment is confirmed. It's a PDF or QR code — simply show it on your phone at the tour meeting point. No printing necessary.

For groups of 10 or more, please submit a group inquiry at booking@activity-crest.com. While discounted rates are not available for all tours, selected tours may qualify for special group pricing. Standard hop-on hop-off bus tickets are eligible for group discounts; however, attractions, passes, combo tickets, and related products are excluded.

Due to the operational nature of hop-on hop-off services and fluctuating daily demand, we cannot guarantee that all members of a group will be accommodated on the same bus at the same time. Seat availability varies by stop and service demand, and groups may be required to split across multiple buses and/or wait for subsequent departures.

All group members must redeem their vouchers together initially. Once redeemed, individual tickets will be issued, allowing travellers the flexibility to explore independently thereafter. The requirement to remain together applies only during the voucher redemption process when tickets are booked under a single reservation.

As we are unable to guarantee that larger groups can travel together as one unit, bookings will be divided into smaller groups of approximately 5-7 passengers per ticket allocation, depending on the overall group size.

All bookings are confirmed instantly in real time. Once payment is successfully completed, you will receive a confirmation email containing your booking reference number and e-ticket within 1–2 minutes. Please review the tour information carefully for additional details and important terms.

Yes — enter the lead passenger's name during checkout. The e-ticket will be sent to your email address and can be forwarded to them.

No printed ticket is required. Guests may present the QR code or PDF ticket directly from their mobile device. All our partners accept mobile tickets. Please refer to the tour information section for additional details.

Hop-on Hop-off buses follow a fixed circular route with stops at all major attractions. Board at any stop, ride as far as you like, hop off to explore, then hop back on the next bus — all included in your ticket. You can hop on and off as many times as you want within your ticket validity.

Frequency varies by city and season. Typically every 10–20 minutes in peak season (April–October), and 20–30 minutes off-peak. The exact schedule for each city is shown on the tour page.

Ticket validity begins upon first redemption and is determined by the ticket type purchased. For combination tickets, we recommend reviewing the specific validity terms prior to use.

1-Day Ticket: Valid for one calendar day.
2-Day Ticket: Valid for two consecutive calendar days.

24-Hour Ticket: Valid for 24 consecutive hours from the time of first redemption. For example, a ticket activated at 3:00 p.m. remains valid until 3:00 p.m. the following day.
48-Hour Ticket: Valid for 48 consecutive hours from the time of first redemption.

Most Hop-on Hop-off buses include pre-recorded audio commentary in 10–15 languages. Premium "live guide" options are also available on select routes in certain cities.

Yes. Reduced fares are available for children, and in many cases children travel free of charge. Applicable age categories and fare policies vary by operator and are clearly specified on each individual tour page.

Most tours offer free cancellation up to 24 hours before the tour start time. Some tours have 48-hour or 72-hour notice requirements. The exact policy is clearly displayed on every tour page before checkout. Non-refundable options are labelled clearly.

If your booking falls within the cancellation period and you would like to request a cancellation or amendment, please contact us at booking@activity-crest.com.

Refunds are processed to your original payment method within 7–10 business days. You'll receive a confirmation email once the refund is initiated. The actual credit to your account depends on your bank or card issuer.

If an operator cancels a tour (e.g. due to extreme weather or unforeseen circumstances), you'll receive a full refund automatically within 7-10 business days — no action needed on your part.

Many tickets are date-flexible (open-dated) and valid for 6–12 months. If your ticket has a fixed date and you need to change it, contact our support team as early as possible — we'll check with the operator.

You can pay in USD, EUR, GBP, INR, AUD, CAD, JPY, SGD, CHF, AED, MYR, and BRL. Select your currency using the currency selector at the top of the page.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal. All payments are processed securely by Stripe.

Yes. All transactions use 256-bit SSL encryption. We are PCI-DSS Level 1 compliant. We never store your card number — payments are processed entirely by Stripe, the global standard for secure online payments.

We charge in the currency displayed at checkout. If your card currency is different, your bank may apply a foreign exchange fee — check with your card issuer.

No — you can complete a booking as a guest using just your email address. However, creating a free account lets you manage bookings, save favourites, and access exclusive deals.

Click "Sign in" in the top navigation, then "Forgot password?". Enter your email address and we'll send you a reset link within minutes.

You can reach us via live chat (bottom right of every page) or email us at help@activity-crest.com. We're available Monday to Friday, 10:00 am – 6:00 pm (UK Time).